Connect with Austin's Premier Wellness Support Team
Get immediate answers and personalized support from Austin's leading wellness technology experts. Our dedicated team is here to guide you on your journey to optimal well-being.
Direct Contact
2847 Sterling Drive, Suite 310, Austin, TX, 78759
Office Hours: Monday - Friday, 9:00 AM - 5:00 PM CST
Need Immediate Assistance?
Our live chat is available during business hours for instant support. Click the chat icon at the bottom right of your screen to connect with a wellness expert now.
If you are experiencing a mental health crisis, please call 988 or visit your nearest emergency room. Lumina Wellspring does not provide emergency medical services.
Send Us a Message
Expert Support from Certified Wellness Professionals
Meet Our Team
Our Austin-based support team comprises certified nutritionists, fitness coaches, mental wellness experts, and dedicated technical specialists. Each member is committed to providing personalized, evidence-based guidance tailored to your unique health journey. We understand the nuances of adult wellness and are here to offer compassionate, informed support.
- Personalized guidance from certified professionals
- Expertise across nutrition, fitness, and mental wellness
- Dedicated technical support for seamless platform use
Our Commitment to Responsiveness
We value your time and your well-being. Our team strives for prompt and thorough responses:
- Wellness Inquiries: Average response within 2 hours
- Technical Support: Average response within 1 hour
- Urgent Health Questions: Immediate attention via live chat or phone
Multilingual support available for Spanish speakers and other languages upon request.
Quick Answers to Common Wellness and Platform Questions
Find immediate solutions to frequently asked questions about Lumina Wellspring, our programs, and troubleshooting.
To begin your Lumina Wellspring journey, first download our app from the Apple App Store or Google Play Store. After installation, follow the prompts to create your personalized profile, calibrate your settings, and link any compatible health devices. Our intuitive onboarding guide will walk you through setting your initial wellness goals and exploring key features like daily health tracking and content curation.
Absolutely! Lumina Wellspring's lifestyle upgrade programs are designed with flexibility in mind. Upon enrollment, you'll complete an in-depth assessment that allows us to tailor recommendations to your specific needs, preferences, and health objectives. You can further customize your program through your dashboard, selecting areas of focus, adjusting intensity, and integrating new activities. For more advanced personalization, consider booking an expert consultation.
We offer secure payment processing for all major credit cards. Lumina Wellspring provides monthly and annual subscription options, with discounts available for annual commitments. Our cancellation policy allows you to cancel your subscription at any time; access to premium features will continue until the end of your current billing cycle. For detailed pricing or refund inquiries, please refer to our full Terms of Service or contact our support team.
Data privacy and security are paramount at Lumina Wellspring. We employ industry-leading encryption and robust security protocols to protect your personal and health information. Our practices are developed with HIPAA compliance principles in mind, ensuring your data is handled with the utmost care and confidentiality. We never share your data with third parties without your explicit consent. For more information, please review our comprehensive Privacy Policy.
Yes, Lumina Wellspring is proud to be based in Austin! While our platform offers extensive virtual support, we also provide in-person consultations, wellness assessments, and occasional group workshops at our Austin office located at 2847 Sterling Drive, Suite 310. We also collaborate with local Austin health and wellness partners for community events. Check our online calendar or contact us for details on upcoming local opportunities.
Schedule Your Expert Wellness Consultation
Take the next step in your health journey with a personalized consultation from one of Lumina Wellspring's certified Austin experts. Whether you seek guidance on nutrition, fitness, stress management, or overall well-being, we have a specialist ready to support you.
Book Your Session
Our integrated booking system allows you to easily view available slots with our specialists. Select your preferred expert, consultation type, and time. Both virtual and in-person appointments at our Austin office are available.
- Virtual Telehealth Consultations
- In-Person Appointments at our Austin Center
- Specialized Group Consultations
Prepare for Your Consultation
To ensure you get the most out of your session, we provide helpful preparation guides. These resources help you organize your questions, track relevant health data, and articulate your goals, setting the stage for a highly productive conversation with our experts.

Platform Support and Technical Assistance
Encountering a technical challenge? Our dedicated tech support team is here to ensure your Lumina Wellspring experience is seamless and effective.
Troubleshooting Guides
Access our comprehensive knowledge base for step-by-step solutions to common issues like login problems, app synchronization, and feature navigation. Our guides are designed to help you quickly resolve issues and get back to focusing on your wellness.
Browse Troubleshooting GuidesVideo Tutorials
Prefer visual learning? Our library of video tutorials provides clear demonstrations on how to maximize platform features, track your progress effectively, and connect with experts seamlessly. Learn at your own pace with our easy-to-follow video resources.

Still need help? Our technical support team is ready to assist.
Submit a Technical Support TicketPartner with Austin's Leading Wellness Technology Platform
Lumina Wellspring is actively seeking partnerships with healthcare providers, local businesses, wellness professionals, and community organizations in Austin to expand accessible well-being solutions.
Healthcare Provider Integration
Explore opportunities for seamless patient referral programs and integrated care models that enhance health outcomes through technology.
Corporate Wellness Programs
Empower your employees with customized workplace wellness solutions, including group programs and exclusive access to Lumina Wellspring resources.
Wellness Professional Collaboration
Join our network of expert contributors. We welcome partnerships with certified professionals interested in content creation, co-hosting workshops, or offering specialized consultations.
Visit Our Austin Wellness Center
Experience Lumina Wellspring firsthand at our modern Austin headquarters. We invite you to explore our facilities, attend a workshop, or schedule an in-person consultation.

Our Location in Austin
Lumina Wellspring Headquarters
2847 Sterling Drive, Suite 310
Austin, TX, 78759
Office Hours: Monday - Friday, 9:00 AM - 5:00 PM CST
Parking: Ample on-site parking available for visitors.
Public Transport: Easily accessible via CapMetro routes with a stop just two blocks away.
Get Directions*Note: This button is a placeholder for a map service. Lumina Wellspring does not host external map services directly.*
Schedule an Office Tour